How To Chose Who To Use! The Mark of a Good Estate Agency. on 16th Oct 20241. Reputation - Online Reviews: Check platforms like Google, Yelp, or the estate agencies website for client feedback. Make sure to read the reviews carefully rather than going off the overall star rating, as it’s the details that can make all the difference. - Locally Known: Research how long the agency has been in business and whether they are recognised in the community for the work they do.At E&M Property Solutions in Burnley we are always striving to be the best estate agency for our client’s. We believe in going above and beyond with everyone we help, whether that is Property Investors sourcing their next deal, Landlords seeking Property Management, Individuals wanting to sell or buy or Tenants searching for their new home.For total transparency we have a section on our website dedicated to our clients reviews, unedited and unfiltered, take a look:https://eandmps.com/reviews-and-testimonials 2. Experience: - Track Record: Look into their history of buying and selling properties in your area. Do their rental prices seem fair and competitive over the years. How long have they been established and have they grown or expanded in that time? Have they won any accolades or awards? Can they give past experiences that build your confidence in them?This is an important factor to consider, think about it, an Estate Agency that is always pushing, growing and striving to stand out is surely a good thing. Estate agencies usually grow by word of mouth, which means they have to make a great and everlasting impression to keep their clients in the long term. Growth indicates a good job being done.E&MPS have a long line of satisfied and valued clients in Burnley and the surrounding areas. We’ve taken our work ethic to the highest level and put the work in to prove how important this business is to us, as such we have won some great awards. Perhaps E&M Property Solutions most proud moment so far was winning Best Letting Agent 2023/2024 in Burnley from the British Property Awards, something we will strive to win year after year!3. Local Knowledge - Neighborhood Insights: A knowledgeable agent can provide details about schools, parks, public transportation, neighborhood safety. - Property Values: They should have access to recent sales data and be able to recommend competitive pricing based on local trends.For E&M property Solutions this is an easy one, all of our team are from the local area, we all continue to live locally to Burnley, and we make it our business to know the ins and outs of our town and all of the surrounding areas we manage and cover.https://eandmps.com/area-guide (Image above taken from Google Maps, who are in no way associated with this article)4. Services Offered: - Comprehensive Approach: Look for agencies that offer end-to-end services, including staging, photography, and digital marketing. - Post-Sale Support: Some agencies may also assist with post-sale processes, such as recommendations for movers or service providers if homes need renovating etc.As all of our current clients know, E&M Property Solutions is first and foremost an estate agency, however we do go above and beyond. We have sister companies: to handle cleaning of properties we have KI Cleaning and our in house construction company TECNorthwest. E&MPS also have an in-house staging and furnishing team, an in-house Lettings Property Inspector and many other connections for whatever service you may need in your property journey.5. Communication: - Responsiveness: A good agency should be prompt in returning calls and emails, keeping you informed throughout the buying or selling process. - Personal Touch: They should listen to your needs and preferences, tailoring their services accordingly.Communication comes in many forms, face to face, telephone, email and social messaging etc. Can you easily get hold of the person you are trying to reach? On the E&M website there is a section on meeting the team and each member has their personal contact details listed for anyone to contact them during office hours. Of course sometimes we aren’t always able to answer calls or messages immediately due to other responsibilities however we always strive to return calls and messages as quickly as possible.https://eandmps.com/teamhttps://eandmps.com/contact-us6. Fees and Transparency: - Understanding Costs: Are they clear and forthcoming on the commission rates, listing fees, and any additional charges (advertising, staging). - Written Agreement: Request a written contract that outlines fees and services to avoid future misunderstandings.At E&M we know that money is everything in the property world, cost and price are major factors when choosing an estate agency. We are always upfront, fair and competitive with our pricing, no hidden charges! We ensure everything is written and agreed upon before any business commences!7. Marketing Strategy: - Online Presence: Investigate their online listings, website quality, and social media engagement. - Advertising: Ask about their marketing plan, including professional photography, to attract potential buyers.Here at E&MPS we invest back into our business to remain user friendly and in front, we have a modern easy to use website with everything our clients need clearly shown, here take a look:https://eandmps.com/We also offer a variety of services when marketing your property etc, we’re happy to help in any way we can, whether that’s staging or room makeovers etc. Take a look at some of our favourite before and after transformations : 8. Professionalism: - Attitude: Assess how they present themselves and how they handle questions or concerns. - Ethical Standards: Ensure they adhere to industry regulations and maintain high professional integrity.Here at E&M Property Solutions we value professionalism very highly, the entire team is the face of our company, each member plays their part. We have regular team training both in house and specialised courses, ensuring all of our team is performing their best and they all feel fully equipped to handle their workload.9. Client Representation: - Loyalty: Choose an agent who demonstrates commitment to your interests, negotiating on your behalf and keeping your goals in mind. - Advocacy: A good agent will advocate for you in negotiations and be proactive in addressing any issues that arise. Do they show a real interest in wanting to help and assist you?We value each and every client and customer we have, without our clients base we wouldn’t be where we are today. We value every individual we look after, and we know each person has different needs and desires for what they want and expect from us as a company. We strive to get to know our clients on a personal level so we can fully understand, meet and exceed your expectations.10. Availability: - Flexible Schedule: Ensure they can accommodate your schedule for property viewings or meetings. - After-Hours Support: Check if they are available for emergencies or questions outside standard business hours.Yeah you guessed it, E&M Property Solutions have this base covered too, all of our clients have access to an emergency line to contact us out of hours, we also have an app to report any issues or possible property repairs, so we are available all the time!So when selecting an estate agency, ensure you feel comfortable and confident in their ability to help you achieve your goals. Shop around and see who covers all their bases, who gives a great impression, who looks like they’ll go the extra mile for you. You can rest assured that E&M Property Solutions have proved themselves to be the best choice in Burnley!Making an informed decision can significantly impact your buying,selling or letting experience, we are happy to help!
